Mobile Service Technician - East Anglia

To carry out all servicing and repairs on Toro and other manufacturers equipment as required by customers

Effectively diagnosing repair faults (mechanical, electrical or hydraulic)

To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are represented favourably at all times

To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement

Ensuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and required

To take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control – whether working alone or with other members of staff

Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment

To escalate more complex issues to the Service Manager with a written job sheet

To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager

To maintain a good personal appearance, ensuring a professional image at all times. Maintain a good clean vehicle condition and appearance implementing servicing requirements according to the manufacturer’s recommendations

To attend product and technical training events related to technical service and personal development training, as required, maintaining hands on practical skills

Adhere to Company policy and procedures at all times

Excellent communication, both written and verbal

Confident, articulate, and professional speaking abilities

Strong analytical and problem-solving skills.

Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning

Strong knowledge of Microsoft Office

Ability to multi-task

Team Player

Solution driven

Customer orientation

Collaboration

Innovation

Integrity

Problem solving skills

Result orientation

Expertise

Collaboration